Refund policy
A plain-language policy for buying credits. Payments are not open yet, so nothing has been charged; this applies once checkout opens.
The short version
- Within 14 days: you can have a full refund of a credit pack if you have used fewer than about 10% of its credits (for the 50,000-character pack, roughly under 5,000 characters).
- If it failed: if a generation fails or the audio is not delivered, we will refund you or restore the credits, whenever it happened.
- Unused credits never expire, so there is no deadline to use a pack.
How to ask
Email [email protected] from the address you used to order, or quote that order email in your message. Say which purchase you mean and, for a failed clip, roughly when it happened and what you saw on screen. A person reads each request.
How the money comes back
Refunds go back to the original payment method. This typically takes 5 to 10 business days to show up, depending on your bank or payment provider.
Good to know
- Payments are not live yet. Nothing has been charged, and this policy applies once checkout opens.
- This page is written for credit packs. If you buy a monthly or yearly plan, write to [email protected] and we will talk it through.
- This does not affect your statutory rights, including any consumer rights you have in the EU or UK.
See also the terms and the contact page.